bt ofcom review

This begs the question, if no enforcement is acted on then surely an investigation of the National Audit Office would be a better way in which to save public money and if anything it would reduce the completely inept and bureaucratic nonsense of Ofcom as a governing body. Wholesale price regulation. It is critical that we have a clear, predictable and transparent long-term regulatory framework to create the right conditions for investment in digital infrastructure across the whole of the UK. In my case, after great patience on my part, they eventually and reluctantly agreed to contact Vodaphone asking them to respond. Ofcom are aware of concrete written proof of Vodaphone managers threatening, in writing, to discipline any staff who fulfil the legal obligation to send DSARS or answer any complaints while placing threats implying job loss on customer files instructing staff to only take more payments. Letter from Openreach to Ofcom: WLR and ISDN2/30 voluntary commitment (PDF, 228.9 KB) Openreach (Broadband experience) (PDF, 77.0 KB) Openreach (Ethernet QoS) (PDF, 183.5 KB) Cost models. Ofcom has today broadly praised the progress that Openreach have made in their on-going efforts to become a distinct “legally separate” company away from BT, although not all stakeholders agree with the UK telecoms regulator and “growing pains” have also been noted with their Physical Infrastructure Access (PIA) product.. They dealt with me worse than BT. DO NOT GET BT. The change was required for competition reasons by Ofcom. Read 1 more review about BT Only the latest review will count in the company's TrustScore Advertisement. "Instruct a lawyer," I was told! DISGUSTING customer service. OFCOM PLS DO SOMETHING ABOUT THIS PLUS THE EMAIL SERVICE IS NOW GONE SO CRAP AND YET WE STILL PAY BECAUSE WE ARE LOCKED IN, Ofcom is without question bias and serves it's own interests first. onfidential data has been redacted from this version of the report according to Ofcom guidelines. Why is OFCOM allowing an unlicenced TV channel (SNOW TV) to broadcast on channel 271 Channelbox on Freeview? As nothing had appeared -three months later -I called Ofcom again, only for them to say they had no record of it, and I must start the procedure all over again. It seems Ofcom are the regulator who rarely regulate - a 4.6 million fine in one year after many years of Vodaphone extorting massive amounts from millions of honest customers is a drop in the ocean and it clearly pays + to continue. Ignore the complaints by the public who they should listen to and allow the promotion of cop hatred making them complicit in cop murders . Their existence, to apparently 'regulate standards', and yet they do not make sure that companies adhere to any, in-effect meaning an across-the-board lack of standards to which companies have to conform.Now, keeping in mind that this quango-monstrosity has been around since 2001, let's say that 'patterns of complaint' are collated every ten years (quite a lot to sift through), this equates to, not just one but two decades of unethical business gone unheeded, Ofcom failing to render the very services they were initialised to employ.The harsh truth, this country has no big industry resources for capital-gain, it relying on the energy and telecommunication industries to circulate finance; therefore, it follows that if these industries have to spend money on such trivial concerns as public safety (fixing problems of low-standard infrastructure and equipment) and loyal treatment of customers (outlining fraud) then the government loses out, monetary-wise.This is where the quangos and merged-quangos enter the frame - to save their books, at the expense of health-and-safety and fair treatment (public rights).I have sent in many a request for investigation and complaint to Ofcom, all of them relevant and up-to-date, with some in the tone of urgent plea, yet all of them were denied to the point of no-reply. There are four main strands to the Review, which can be accessed here. This organisation is biased and corrupted. The procedure was entirely faceless, and my concerns of sneaking charges under the radar (£600 over 5 years) were ignored. not providing any data despite unlimited packages during a pandemic, send unlawfully applied early termination fees to debt collection agencies and credit reference agencies without telling the customer and continue to do so after a ''dispute'' is raised upon experiencing the severe consequences (there is no dispute, this is simply a harassment and extortion strategy) and thus they continue to create a serious nuisance, major defamation and extremely serious consequences for the average consumer out of pure bad faith and maliciousness. Why are we allowing this farce to…. Toothless bloated regulator that shields the telecoms corporations and ensures that the abuse will continue. Ofcom's review of the market promises fair return on investment (Image credit: Pixabay) Openreach is to press ahead with plans to connect 20 million UK … Asking a wayward company to regulate themselves is frankly ridiculous when there is ample evidence of bad faith strategies and delays already available - as well as thousands of online complaints from different people and a long history of documented unfair trading (tip of the Iceberg). Ofcom has completed a review of BT’s obligations for its RFS covering all regulated markets. Openreach was established in 2006 as a business division of BT. Source: Quino Al / Unsplash. Scum pedophiles running ofcom. Ofcom - the regulator who does not appear to regulate, Pathetic fig leaf for abuse. Time it was replaced. One is allowed to record personal calls for the purpose of ones own records. I understand the commercial advantages of monitoring costs to the public, however it is not clear why there would be a requirement to employ so many staff given there limited weight to enforce. I GET CALLS SAYING TAKE OUR BROADBAND THEN EMAILS ARE FREE. GB. To that end, if you value good customer service, BT is a safe bet. 0/10 AWFUL service. will be used to boost UK investment in “full fibre” broadband and high capacity Ethernet services.. Ofcom's latest decision on competition in the internet market could make the UK's broadband faster and better, if all goes to plan.. Future of Telephone Numbers. If I could give ZERO stars I would. Ofcom has reduced the wholesale price that BT’s access arm Openreach charges retail providers for entry-level, 40 Mbps superfast copper broadband service, in line with its falling costs. In fact, EE generated the fewest broadband complaints to Ofcom per 100,000 subscribers. Our channel, SKI TV is a licenced channel with OFCOM (SNOW TV is an unlicensed competitor, but still remains on air) but the regulator is doing nothing about unlicensed national TV channels being allowed to broadcast. They fined Vodaphone 4.6 million just four years ago, only after years of investigating during which customers continued to suffer significant losses - however, customers got nothing other than what they should not have had taken from them in the first place. Worst performing was TalkTalk who could only muster 76 percent in Ofcom's report. You can then use the transcripts for raising concerns about how Ofcom are regulating - especially notorious companies such as Vodaphone and the disasterous company they have elected to ''regulate'' individual complaints about them, CDER. To find ofcom alone was tricky. Ofcom is considering splitting up BT and Openreach as part of its once-in-a-decade review of the UK communications market that will determine future policy.. I am currently paying for the top package BT offers for our area and this is by far the WORST connection I have ever had. 1.1 BT plc gives Ofcom the commitments below, subject to their formal adoption by the BT plc board of directors and the satisfaction of the conditions set out in the Notification, including the release of BT plc from the Undertakings. Ofcom is a type of quango - a 'type', because it is sponge for expenditure, i.e:- a way for expenses to be retained, well away from the general public who have a right to claim from companies in the telecommunications industry. Ofcom was concerned. It's not all bad news for the other ISPs with most scoring well in Ofcom… OFCOM - you are losing all credibility. Ofcom introduced this structure in 2005, and it has delivered benefits such as stronger competition. It would seem practical to ask the question of this Parliamentary reporting department "What credible changes have been enforced in the last year by this department to assist the protection of fraud and nuisance calls to the public?" I read out all the relevant correspondence, but it wasn't good enough. This will allow you to accurately transcribe with the exact time and date, the number of times you have reported serious issues to Ofcom and how they responded. 13/05/2020 - New pdf - 1.45 MB. Ofcom used to be respectable but they are a toothless tiger in an unregulated telecommunications industry who are running rings around them and making a mockery of the consumer laws that are meant to protect us. BT response to Ofcom’s consultation on promoting competition and investment in fibre networks - Wholesale Fixed Telecoms Market Review 2021-26. pathetic morons who have no idea.... Why are we allowing this farce to continue? (Sharecast News) - BT confirmed its plans to build full fibre connections to 20 million premises on Thursday, following the outcome of Ofcom's fixed line market review. SO THIS WAS A HOOK WHICH IS CHEATING US. Reply. My TalkTalk complaint is not the first time I have used Ofcom and to date I have been less than impressed. Vodaphone mis-sell contracts, fail to allow cancellations (including during cooling off periods), are still messing with PAYG contracts taking double money but not providing the purchased services, take unauthorised triple figure sums out of monthly contracts that should be five times less at a fixed rate, add early termination fees unlawfully after fundamentally breaching contracts e.g. BT Group response to Ofcom’s Wholesale Fixed Telecoms Market Review 2021-26 BT welcomes the direction of Ofcom’s consultation on its approach to regulation from 2021-2026. Just read the reviews and you will see that people’s rights are being trampled on while Ofcom watches. Go to their web site, ofcom.org.uk and get complaining.I think however Ofcom should change the rules a little bit, there is a lot of evidence out there (eg. Interesting very impartial. Answer: because who cares about customers rights. Make your complaints here and we will make a tally and, maybe, in however many years when having seen a number of cases that finally fit into a pattern, we can go ahead and act upon them...roll-up".This is, in-not-so-many words, what I was told by Ofcom: government expenditure-sponge.Is it not likely that there are countless individual requests for investigations into various types of complaint from members of the public in-and-around the U.K, which, very quickly, form patterns for categories that warrant attention. It will maintain this price and the prices of slower copper broadband packages. I have calls which show the sheer rudeness of some Ofcom staff and their unwillingness to listen/investigate serious and multiple breaches by Vodaphone. How Ofcom is allowing Vodaphone (and CEDR) to continue blatantly, and quite possibly criminally, using unfair practices is beyond the 12 thousand complainants about Vodaphone UK on Trustpilot and the 8 thousand complainants on the Vodaphone UK Complaints Facebook page and the many more fighting this behind the scenes or in court. ... but the brand scored above average for overall service satisfaction in Ofcom’s latest survey. And according to a recent Ofcom report, ninety per cent of customers were satisfied with its customer service. The board of directors is appointed by the same government department who appoints the same circle of people to head the ombudsman, ICO and other public service heads and there is a clear link in who they appoint and why - one big happy family who all share the same interest/agenda - as if that's a surprise. This is a racist organisation. P.B. Why are you allowing Vodaphone to continue behaving like this and failing to check customer ratings and complaints (which Vodaphone hide while also not releasing DSAR requested information). What are these channels and why are they still on air? Investigates childish complaints rather than living in an adult world. Furthermore, I have written proof from Vodaphone records that they are making serious and dangerous data protection errors, sending out other customers personal details while ironically failing to oblige their legal obligation to provide the actual customer with their own details. It follows communist ideology and its modus operandi is based on communism and cultural marxism. (Sharecast News) - BT confirmed its plans to build full fibre connections to 20 million premises on Thursday, following the outcome of Ofcom's fixed line market review… Meanwhile, many companies in the telecommunications sector do business as if they know full-well that they can get away with negligence, and this is because they do and they can. BT Support team polite and helpful but tell me everything is 'great' even when its well below their 'Stay fast' guarantee. Complain to your MP's because the more complaints they get regarding the structure of OFCOM itself, then OFCOM will have to be restructured and be appointed by public voting or some other means to reflect the wider public, else things will never really change, will they, It is a east of your time contacting ofcom thay don't do anything after over 24000 people complained about diversity thay did nothing. We are not just talking about poor service out there folks, the law is being broken and standards are in freefall.For Ofcom to act they need a fair number of complaints about the same company, so get complaining folks. BT welcomes this opportunity to comment on Ofcom’s consultation on its Review of its Security Guidance. 1 review. Openreach is part of BT Group, but has obligations to treat all its customers equally. Useful. BT must apply this methodology to calculate the costs of each requested connection. Share. Corruption is work oft used by distressed consumers subject to a company who has rated the lowest in customer satisfaction and service over several years. In that period, the company experienced issues with a new billing system it had launched. OFCOM has also said that there are other unlicenced channels broadcasting in the UK. BT recently took the fight back to Sky by calling on Ofcom to expand the remit of its review to encompass pay TV, alleging Sky’s dominance of that market is detrimental to consumers. This organisation is an ANTIWHITE organisation. No compensation for harm and losses whatsoever. Source: Ofcom. I asked where one could go for help if Ofcom failed. Completely Railroaded!! Disgusting and corrupt to the core. In particular, as required by the legislation, BT must take into account that costs may be shared among other customers who could use the same infrastructure. It is clear that this body understands their responsibilities as a governing body on telecommunications, however what is not clear is there purpose as a governing body to protect the public against fraud and nuisance calls. Sky recently lobbied Ofcom to report BT to the competition authority over alleged Openreach failings. The UK telecoms regulator, Ofcom, has confirmed that, over the course of the next year, it will begin a review of the existing Net Neutrality rules (i.e. You've already flagged this Dex 30 reviews. THE BT EMAILS SHOULD BE FREE FOR THOSE WHO STAYED WITH BT WHEN THE EMAILS WAS FREE. Ofcom wholesale voice review rings in changes for BT. Working from home now as many of us do is very difficult. Therefore it is vitally important that Ofcom’s guidance reflects this criticality but also that it is clear with respect to the obligations that fall upon communications providers (CPs). Ofcom have appointed 6 new members to its content board, 4 with links to the BBC in the past. Uttlery useless. pdf - 626 KB . Generally, BT scores well on independent review sites such as Trust Pilot for customer service. 65 pounds per month for incredibly sub standard speeds. This means Sky is the least … I want to give Ofcom a chance to do something so a couple of stars in hope of some success. The move was announced on Thursday as part of Ofcom’s once-in-a-decade review of the telecoms market. Ofcom has today published the outcome of their Wholesale Fixed Telecoms Market Review 2021-26 (FTMR), which sets out how various changes (Dark Fibre Access, copper retirement, regulation that varies by geographic area etc.) It doesn't have to be TalkTalk you complain about, especially if they are not the outfit you are concerned about, lol. Each year BT prepares a set of Regulatory Financial Statements (RFS), which include published statements and information that is submitted to Ofcom privately. Our decisions are set out in two statements: [July 2019] Statement: BT regulatory financial reporting, [March 2019] Statement: BT regulatory financial reporting, Consultation: BT regulatory financial reporting, Regulatory Financial Reporting Team Ofcom Riverside House 2A Southwark Bridge Road London SE1 9HA, What we have decided – in brief (March 2019 statement), Complain about mobile, home phone or internet services, Complain about TV, radio, on demand services or video-sharing platforms, Better Policy Making - Ofcom's approach to Impact Assessment, Ofcom's responses to external consultations and reports, Ofcom’s research and data collection programme, Freedom of Information and Data Protection, Independent Networks Cooperative Association, Statement: Promoting competition and investment in fibre networks – review of the physical infrastructure and business connectivity markets, Statement: BT regulatory financial reporting. Wholesale Fixed Telecoms Market Review 2021-26 – consultation cost models (ZIP, 95.1 MB) Updates, clarifications and corrections Share. I exactly followed procedure as guided by a woman on the telephone. However, complaints about Plusnet – owned by BT – more than doubled in the last quarter of 2018. Ofcom’s conditions set out how BT should assess the costs of providing a connection. I USE TO HAVE A FREE BT EMAIL AND NOW THEY CHARGE ME. For full details, including a BT Smart Hub 2 review, read our guide on BT Smart Hub routers. Wise up Ofcom, and get crackin some heads together! Which of course Vodaphone did but then failed to follow up whatsoever, as predicted. Following a series of reviews by Ofcom, in 2017 Openreach underwent a process of reform to be incorporated as a separate company within the BT Group,rather than a business division. The customer … Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! When it comes to broadband reliability, EE received the highest rating followed by BT … I wish i could give ofcom radio interference dept :0 stars".....never have i seen a government dept so disinterested in doing its job in finding interference on the radio spectrum. Reply. However, I filed a complaint about the BBC changing subtitles on their App, making them too large and bright, thus disadvantaging people with a hearing disability. Beware of the Ofcom Sponge: "Roll-up, roll-up, members of the public. In a pandemic this can literally mean starving when no telecommunication service is offered and huge sums are removed from customer accounts that are neither owed nor authorised. 1.2 Words and expressions used in these Commitments shall be interpreted in accordance with Annex A (Definitions and Interpretation). Statement published 20 March 2019, further statement published 12 July 2019. © 2021 Trustpilot A/S. I honestly don't think Ofcom want to challenge the BBC, who don't answer to anyone, it seems. imagine ignoring legitimate complaints about racism because you don't want to be seen by social media as "racist". UK regulator Ofcom launched a consultation on proposed changes to the way it regulates landline and mobile voice calls, which could see BT relieved of some regulatory burden in part of the wholesale voice market, and bear new regulation in the area of IP interconnection. Every part of dealing with them was stacked in there favour.ofcom your staff are pleasant.... but your public service is Incompetent, hopless, useless and dam right rubbish and needs a serious review. Or even better charge it with racism! A far-left organisation. An investigation is underway, lets hope OFCOM get their act together in this matter. BT Broadband review: BT Superfast Fibre 1 and Fibre 2. Remember BT didn't build the network the tax payer did. If your connection will take a faster service, you can step up to BT’s Superfast Fibre 1 or Fibre 2 service. Just like the BBC. Waste of time. Useful. All rights reserved. This is the view of many based on direct experiences. Time to get rid of OFCOM! For the first time, Sky Mobile is included in the mobile league table and had the fewest complaints. ITS TOUGH TO CHANGE ONCE WE HAVE ALL OUR EMAILS AND FOLDERS WITH BT. I WANT OFCOM TO STEP IN AND SORT BT OUT. The Ofcom and BT speed checker estimated typical speed 21-24 MBS. These set-ups are a waste of government funding and proven to be nothing less than a national scandal. Ofcom has completed a review of BT’s obligations for its RFS covering all regulated markets. Aren't Ofcom a waste of time if they… Aren't Ofcom a waste of time if they can't actually make BT help its customers. Our decisions are set out in two statements: July 2019 statement: On 28 June 2019, Ofcom published its decisions in its review of physical infrastructure and business connectivity services. It can also mean homelessness when mortgages and rent credit checks fail as a result of this unfair trading practice, which has already been raised as an issue by a lawyer in the National Press many years ago. EVER. Cartesian: BT Cost Attribution Review Redacted for Publication I suspect a large amount of money was spent educating the public, however doubt very little protection if non was enforced. Complaints to Ofcom about mobile companies fell by 15% last year. I am thoroughly disgusted and dissatisfied by your dillatante aproach and unprofessional attitude. We support Ofcom’s aims in ensuring numbering usage is simplified to provide clarity for consumers and remains fit for the future. Failure to enforce standards will lead to a permanent reduction in quality for everyone, as well as price hikes as companies fall into the hands of the Greed Merchants.I am from N. Ireland and Ulster Says "Wise up Ofcom, and get crackin some heads together!". This is a non-confidential version of artesians report for publication by Ofcom. July 2019 statement: On 28 June 2019, Ofcom published its decisions in its review of physical infrastructure and business connectivity services. BT confirmed its plans to build full fibre connections to 20 million premises on Thursday, following the outcome of Ofcom’s fixed line market review. Ofcom proposes that BT Openreach has SMP in all the markets - except the Central London area leased lines market and any BT exchange that has two or more rivals present (around 600 out of a total of 5600 exchanges) - meaning it could act anti-competitively in those markets. As Ofcom do not allow us to email them, other than via their own form, and thus we cannot copy them into any issues with companies such as Vodaphone or keep a paper trail, the above is necessary.

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